On-Demand Webinar: How Integration Partners Improved the Customer Experience Using ServiceNow
Learn how Integration Partners achieved a successful ServiceNow transformation over the last five years, going far beyond out-of-the-box features to improve the customer experience.
Lasting Organizational Change: How to Improve the Odds of Achieving It
Many companies are alarmed by the phrase Organizational Change Management (OCM). Research shows that OCM and transformation often fail to meet expectations.
Leading Household Appliance Manufacturer Case Study
A leading manufacturer of household appliances with a workforce of 93,000 was looking to modernize and streamline its IT asset management (ITAM) operations.
10 Pillars of ServiceNow Success for CIOs – Pillar 2: Charting a roadmap to Service Management transformation
Once you’ve developed your business vision for ServiceNow, the next step is charting your roadmap, the path via which you’ll achieve your big-picture vision.