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Welcome! Browse our ServiceNow Resource Center to glean new insight and information to make your ServiceNow vision a reality with speed, agility, and confidence.

  • Charting Her Own Course: A Story of ServiceNow Success

    Charting Her Own Course: A Story of ServiceNow Success

    Michelle Brockney is nothing short of electric. As a change agent in a high-growth company, she brings smarts, velvet-handed leadership, and purpose to her role every day.

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  • Avoid These Top 5 ServiceNow Implementation Challenges

    Avoid These Top 5 ServiceNow Implementation Challenges

    Podcast to help ServiceNow users avoid common challenges when implementing ServiceNow.

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  • WEBINAR: How Integration Partners Improved CX Using ServiceNow • March 7 • 2pm EST

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  • Customer Experience Series: Why a 360-degree view of your customers is no longer good enough to drive customer satisfaction

    Customer Experience Series: Why a 360-degree view of your customers is no longer good enough to drive customer satisfaction

    Customers are demanding, as they should be. The world is focused more and more on being able to get help or information at the moment the need arises.

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  • 10 Pillars of ServiceNow Digital Transformation for the Non-IT Leader

    10 Pillars of ServiceNow Digital Transformation for the Non-IT Leader

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  • Services Reimagined Webinar Series: Reach your ServiceNow vision with speed, agility, and confidence

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  • On-Demand Webinar: Flash-Forward 202043:20

    On-Demand Webinar: Flash-Forward 2020

    Experts including "Be the Business' author Martha Heller, and ServiceNow gurus share their thoughts on the future of digital services transformation.

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  • Customer Experience Series: Why CSM should be tightly integrated with your marketing strategy—and vice versa

    Customer Experience Series: Why CSM should be tightly integrated with your marketing strategy—and vice versa

    The Internet has been both a blessing and a curse for businesses. Through the web, far more customers are exposed to a business’s products and services.

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  • Latest on Forbes.com: Crossfuze Weighs in on Data Security and How Employees Pose the Biggest Threat

    Latest on Forbes.com: Crossfuze Weighs in on Data Security and How Employees Pose the Biggest Threat

    If you’re like most companies, you’re focused on using technology and automation to achieve bottom-line profitability.

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  • On-Demand Webinar: Your ServiceNow Success Toolkit51:47

    On-Demand Webinar: Your ServiceNow Success Toolkit

    On-Demand Webinar: Your ServiceNow Success Toolkit

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  • New Book Teaches Non-IT Leaders How to Achieve Enterprise Digital Transformation with ServiceNow

    New Book Teaches Non-IT Leaders How to Achieve Enterprise Digital Transformation with ServiceNow

    In the 10 Pillars of ServiceNow Digital Transformation for Non-IT Leaders, you’ll find detailed, actionable guidance on how to win at digital transformation across the enterprise using ServiceNow.

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  • 5 Digital Transformation Trends that will Reshape Service Management by 2020

    5 Digital Transformation Trends that will Reshape Service Management by 2020

    To keep pace and maintain your competitive edge, it’s essential that you understand how ServiceNow’s approach to delivering and managing enterprise services is likely to evolve over the next few years

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  • ServiceNow Growing Pains: Two Ways to Scale

    ServiceNow Growing Pains: Two Ways to Scale

    Ways to Scale ServiceNow: You know you need to develop best practices to protect the future health of your ServiceNow investment while keeping a laser focus on mission-critical business objectives.

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  • 5 Common Mistakes When Integrating ServiceNow and How to Avoid Them

    5 Common Mistakes When Integrating ServiceNow and How to Avoid Them

    Although ServiceNow integrations are designed to be implemented as simply as possible, organizations still need to know what they’re doing to avoid costly mistakes.

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  • WEBINAR: How Integration Partners Improved CX Using ServiceNow • March 7 • 2pm EST

    Register!
  • On-Demand Webinar: Accelerating CMDB with the Crossfuze Quickfuze Suite54:53

    On-Demand Webinar: Accelerating CMDB with the Crossfuze Quickfuze Suite

    If you need to get your ServiceNow CMDB up and running at warp speed, this webinar will cover best practices for a successful ServiceNow implementation.

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  • How the Once-obscure World of IT Service Management has come to Define Modern Corporate Growth Strategy

    How the Once-obscure World of IT Service Management has come to Define Modern Corporate Growth Strategy

    The best-practices approaches developed by IT professionals are key to driving operational efficiencies and bottom-line profitability.

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  • On-Demand Webinar: ServiceNow & CSM: Raising CSAT while Reducing Costs54:53

    On-Demand Webinar: ServiceNow & CSM: Raising CSAT while Reducing Costs

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  • Accelerating CMDB Maturity

    Accelerating CMDB Maturity

    Visibility into IT infrastructure is highly sought-after and yet elusive to most companies. IT infrastructure continues to grow and become more complex.

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  • Learn to Improve Service Delivery with ServiceNow's CSM Application

    Learn to Improve Service Delivery with ServiceNow's CSM Application

    The ServiceNow Customer Service Management application can help you connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction.

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  • 5 Essential Truths You Need to Know About Migrating Your Enterprise Service Management Operations to ServiceNow

    5 Essential Truths You Need to Know About Migrating Your Enterprise Service Management Operations to ServiceNow

    Veteran ServiceNow implementation consultant, Mark Brownschidle, shares the common pain points of migrating to ServiceNow, and how to overcome them.

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  • How the Crossfuze Quickfuze™ Suite Contributes to Your ServiceNow™ Win

    How the Crossfuze Quickfuze™ Suite Contributes to Your ServiceNow™ Win

    We've pioneered providing our clients with packaged code to help ensure that their ongoing success with ServiceNow aligns clearly with desired business outcomes in IT and beyond.

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  • Human Resource Service Management Excellence

    Human Resource Service Management Excellence

    Here are five ways the ServiceNow Human Resources application can improve your service delivery.

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  • ServiceNow Salesforce Integration Demo10:51

    ServiceNow Salesforce Integration Demo

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  • Problem Management Quickfuze Application Demo15:13

    Problem Management Quickfuze Application Demo

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  • WEBINAR: How Integration Partners Improved CX Using ServiceNow • March 7 • 2pm EST

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  • Incident Management Quickfuze Application Demo1:01:38

    Incident Management Quickfuze Application Demo

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  • Business Service Tracker Quickfuze Application Demo8:47

    Business Service Tracker Quickfuze Application Demo

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  • Services Reimagined Webinar Series: Reach your ServiceNow vision with speed, agility, and confidence

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  • Knowledge Management Quickfuze Application Demo34:46

    Knowledge Management Quickfuze Application Demo

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